Shipping policy

SHIPPING & RETURNS

Holiday Season Shipping

To ensure your order arrives before major holidays, please place your order within the recommended timeframes below:

  • Standard Shipping: Place your order 7–14 days before the holiday

  • Expedited Shipping: Place your order 3–5 days before the holiday

Shipping times may vary depending on carrier volume and increased demand during holiday seasons.

We encourage customers to place orders early during peak shopping periods such as:

  • Christmas

  • New Year

  • Black Friday / Cyber Monday

  • Valentine’s Day

Our Guarantee

We always ensure that our customers receive their shipments. If your order does not arrive within the expected delivery time, please:

  • Click the CHAT button at the top of our website and send us a message

  • Or email us at dewcozg@gmail.com

We will help locate your shipment or send a replacement if necessary.

Expected Delivery Time

  • Fishing rods, reels, and fishing accessories ship within 7–14 business days after the order is placed.

Once your order ships:

  • You will receive a confirmation email with tracking information

  • You can also view tracking information from your account on our website

5-Day Expedited Shipping

  • Orders will be shipped the next business day

  • Delivery will arrive within 5 business days

Weekend Orders

Orders placed on weekends will ship on Monday.

All orders are delivered Monday through Friday.

Shipping Destinations

United States

  • Delivery time: 7–14 business days within the continental United States.

  • Customers located in Hawaii, Alaska, Guam, Puerto Rico, or U.S. military bases may wait up to 3 business weeks.

Canada

  • Fishing rods cannot be shipped to Canada.

  • Other products typically arrive 2–3 weeks after shipment.

Important Notes

  • Tracking information is only active while the package is within the United States.

  • Tracking updates may stop after the shipment crosses the Canadian border.

Shipping Carriers

We ship our products using:

  • UPS

  • USPS (United States Postal Service)

Shipping process:

  • UPS picks up the packages from our warehouse

  • Packages are then handed off to USPS for final delivery

For expedited shipping, UPS will handle the delivery directly.

Shipping Areas

Currently we ship to:

  • United States

  • Canada

Fishing rods are only available within the United States and cannot be shipped to Canada.

Shipping Fees

  • Canada orders: $9.99

Other products such as:

  • fishing reels

  • fishing accessories

may have separate shipping fees depending on the item.

Standard Shipping Fee

  • $6.99 USD (U.S. & Canada)

Fishing rods include an additional $12 shipping surcharge per order.

Tracking Your Order

Once your order ships:

  • You will receive an email confirmation with tracking information.

You can also:

  • Log into your account to check order status.

Notes

  • Tracking numbers may take 24–48 hours to activate.

  • It is normal for tracking updates to not change for several days.

If your order contains multiple items, you may receive multiple tracking numbers because items may ship from different warehouse locations.

Shipment Forwarding

All shipments support forwarding services, meaning customers can change their shipping address while the package is in transit.

You can:

  • Contact your local USPS Post Office

  • Request Mail Forwarding

Please note that forwarding may add up to 2 additional weeks to delivery time.

Returns & Exchanges

DewCoz offers a 60-day return policy on most U.S. orders, including:

  • fishing reels

  • fishing gear

  • fishing accessories

You may request:

  • a full refund

  • or an exchange

within 60 days of the original order date.

Conditions

Products must:

  • Be unused

  • Be returned in original packaging (if possible)

  • Include proof of purchase

Customers may open the package to inspect the product before returning it.

How to Request a Return or Exchange

  • Click the CHAT button in the lower-left corner of the website

  • Or email dewcozg@gmail.com

Please include:

  • Full name

  • Email address

  • Order number

  • Item(s) you want to return or exchange

Non-Returnable Items

We do not accept returns or exchanges for:

  • Fishing rods

  • Personalized items

Return Shipping Fees

  • Returns for exchange or store credit: FREE

  • Returns for refund: $3 return shipping fee

Returns from Canada are not accepted.

Used Products

We do not accept returns for products that:

  • Have been used

  • Are not returned in original packaging

Warranty

For manufacturer defects, please contact the product manufacturer directly for warranty or repair services.

Many DewCoz products are covered by manufacturer warranty programs.

If you have trouble contacting the manufacturer, please:

Please include:

  • Your full name

  • Email address

  • Order number (if available)